How Can We Help You?
Find answers about our craftsmanship, daily gold pricing, BIS hallmarks, and bespoke services.
How is the daily gold rate determined?
Our gold rates are updated daily based on market trends in Salem and displayed for full transparency.
Do you charge wastage (VA)?
Yes. Wastage starts from 3% and depends on the design complexity.
Is the final product price fixed?
Final price depends on weight, purity, making charges, stone cost, and applicable GST.
Is your jewellery BIS Hallmarked?
Yes. Our gold jewellery is BIS Hallmarked (HUID).
How can I verify purity?
We can verify purity using a Karatmeter at the store.
Can I exchange old gold jewellery?
Yes. We accept old gold exchange after purity evaluation.
Do you support product return?
Exchange and return policy depends on product type and billing terms. Please contact support for details.
Do you make custom designs?
Yes. You can share your design and our team will guide you through custom order options.
How long does a custom order take?
Typical custom orders take around 15 to 20 days, based on design complexity.
What are the store timings?
Mon to Sat, 8:30 AM to 8:30 PM.
How can I contact support?
Phone: +91 6381 199 649, Email: Support@sriammanjewellery.in.
Still have a question?
Our customer service team is available to assist you personally with instant replies.